Colorado operates as a state supervised, county administered human services system. Programs and services are mandated by state and federal statutes and guided by state and federal regulations.
Factors that determine eligibility can vary depending on program. Applicants will need to provide documentation during the application process including documents verifying age, Colorado residency, income, SSN, resources, expenses, disability (if applicable), and application for SSI (if applicable).
Assistance programs coordinate with Colorado PEAK for the application process and management; an office visit is usually not needed. Acquire an account on Colorado PEAK to maximize the online services available. Colorado PEAK is operated at the state level. The PEAK Technical Support Call Center number is 1-800-250-7741, open 7:30 a.m. to 5:15 p.m. Monday-Friday (closed on state holidays).
Individuals can access benefit account details (balances, transactions, request a new card) by using the ebtEDGE app. There are also options to increase security for the account.
The free MyCoBenefits app is available through the Apple and Android app stores. PEAKHealth is a free app for current Medicaid and CHP+ members who have a Colorado.gov/PEAK account.
Did you know that if you receive cash assistance benefits, you can have that cash directly deposited into your bank account? The direct deposit enrollment form is available online.
Department of Human Services main lobby at the Citizens Service Center is open 7:30 a.m.-4:30 p.m. Monday-Friday (closed on state holidays).
The PEAK Chatbot is an automated customer service help desk available 24/7 for any PEAK user. To access the Chatbot, on the PEAK homepage, click “Chat Now” near the top of the page.
With the Chatbot, users can:
PEAK Chatbot es un servicio automatizado de asistencia al cliente para todo usuario de PEAK, disponible 24 horas al día, los siete días de la semana en la página de inicio de PEAK.