Billing & Accounts
On the first page of your bill, you will see a summary of payments made, adjustments, charges (previous balance and new charges), taxes, and any other associated fees with that bill. A breakdown of new charges/adjustments are shown on the following pages of your bill. The Current Bill Detail section displays the rental equipment you have with Enercare, any plans on the account, the service periods they were billed for, along with their monthly rates, and subtotals. Adjustment details will display any adjustments made on your account (credits or charges).
How do I get a copy of my bill?
If you have a 12-digit account number: – Log in or sign up for My Account using your 12-digit Enercare Account number to view your Enercare bills If you have a 10-digit account number: – Log into our Enercare Billing Portal to view up to 24 months of Enercare bills
How can I pay my bill?
- Sign up for pre-authorized debit/credit or make a one-time payment using My Account
- In person at any major Canadian financial institution
- Set up “Enercare Home Services (12 Digit Acct)” as a payee in online banking
- Pay by phone at 1-855-642-8607
- Send a cheque by mail to: Enercare Home Services, C/O T46600, PO Box 4660 STN A, Toronto, ON M5W 0N7.
- Sign up for pre-authorized debit using our Enercare Billing Portal
- In person at any major Canadian financial institution
- Set up “Enercare Home Services” as a payee in online banking
- Make a one-time payment by calling: 1-888-393-0367
- Send a cheque by mail to: Enercare Home Services, PO Box 9925 STN A, Toronto, Ontario M5W 2J2
How do I update my billing information?
- Log into My Account to view your billing information
- Log into our Enercare Billing Portal to update your billing information.
How to sign up for pre-authorized credit payments?
- Sign up for My Account and set up pre-authorized credit payments.
- If you don’t have a My Account login you can call us at 1-855-642-8607 to enroll by phone.
- Customers with a 10-digit account number are currently unable to enrol in pre-authorized credit payments. You can call us at 1-855-642-8607 to make a one-time credit card payment or visit our Enercare Billing Portal if you would like to enrol for pre-authorized debit.
How to sign up for pre-authorized debit payments?
- Please sign up for My Account and set up pre-authorized debit.
- Or complete and return this form by mail or email to [email protected]
- Please sign up for an Enercare Billing Portal account and set up pre-authorized debit.
- Or complete and return this form by mail or email to [email protected]
How do I update my contact information?
Call us at 1-855-642-8607 and an agent will be able to assist you.
How do I receive a paper version of my bill?
Register for My Account to opt in to paperless billing to get bill notifications delivered directly to your inbox and avoid the paper billing fee of $1.25. If you have accessibility needs or are unable to access paperless bills, please contact us at 1-855-642-8607.
Why is Stripe showing on my bank or credit card statement?
Enercare utilizes Stripe for payment processing so you may see Stripe referenced on your banking or credit card statement for this transaction.
™/® Enercare, Enercare Advantage and the design are trademarks of Enercare Inc., used under license.
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